“It’s people, it’s technology, it’s process.”

Digital transformation will look different for every industry, and indeed, every organisation. Paul draws on his experience to discuss the challenges and complexities of a digital transformation in banking and aviation, from migrating systems across geographies and adopting cloud-first strategies, to modernising legacy systems and seamlessly integrating new technologies. 

Colin and Paul also explore AI’s role in digital transformation, considering its potential benefits and associated risks. The discussion touches on the ethical concerns related to data privacy, especially when using large language models like ChatGPT. While AI tools are undoubtedly powerful and a potential route to increased speed and productivity, Paul expresses caution about data leakage and the implications of sharing sensitive information with AI tools.

Paul shares insights into building a solid security strategy, including the necessity of understanding an organisation’s security landscape and addressing gaps, stressing the importance of understanding business strategy to guide IT decisions as well as the need for continuous education in emerging technologies like AI.

The pair also discuss on the need for cyber awareness education, particularly for younger generations. Paul advocates for introducing cyber security basics into the education curriculum to help those taking their first steps into the world of tech to understand the risks associated with digital technology and social media, highlighting the importance of parental guidance in navigating the digital world safely.